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This Games Rating:
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Additional Product Information:
The Customer Service Training Game is totally unique, fun and exhilarating. It is a new learning solution that helps those that play it gain a real understanding of the customer service challenges and how world class service can flourish within your business.Purpose: The purpose behind our Customer Service Training Game is to enable you and your team to discover actions and strategies to make a real difference within your service culture. All participants playing the Customer Service Training Game will get an increased understanding of how to delight their customers.
How to Play: Players work around the game board and answer questions within each of the sections. In addition to the key sections there are a number of scenarios about exceeding customer expectations and making sales to stimulate team debate.
Designed for up to 12 players (6 teams of 2)
Key Sections:
The board game is broken down into four key areas of customer service:-
Succeeding Expectations
Sales Maker
Complaints and Opportunities
Service and Sales
Timing: From 30 minutes – 2 hours
What's Included:
1 Medium Customer Service Training Game 'roll up' game board measures
700mm x 980mm and includes.
10 Training Certificates of Excellence
2 Training Game boxes
40 Sales & Service training game question cards
40 Sales Maker training game question cards
40 Exceeding Expectations training game question cards
40 Communication training game question cards
50 Blank training game question cards for you to personalise
40 Complaints & Opportunities training game question cards
1 Dice shaker
1 Die
1 Game timer
10 Score sheets
6 Pencils
6 Playing pieces
1 Customer Service Training Game CD featuring action planning forms, score sheets and instructions
Within the Customer Service Training Game there are hours of learning material together with the option to personalise question cards to your own organisations requirements.
Don't be fooled by the fact that this customer service training material is nicely boxed up in the form of a game! If your organisations target is to deliver outstanding customer service and to substantially grow sales then the Customer Service Training Game is the must have training tool.
Features and benefits of the medium Customer Service Training Game are:
· identify the barriers to customer service in a safe learning environment
· determine and plan the customer service deliverables in your business
· enables a clear understanding of what outstanding customer service is
· action tactics and strategies to deliver great customer service within
your business
The Stealth Customer Service Training Solution to help embed cultural change and service enhancement.
Embed a world class customer service culture within your team and organisation with an exhilarating method of learning that examines the barriers to world-class service.
The gamethingy Customer Service Training Game enables the implementation of meaningful actions to achieve flawless execution of your customer service delivery and strategy.
Enthuse your team with a method of learning that works time and time again.
Participants will have fun playing the training game over and over, however this is very serious training wrapped up in the form of a training game.
Delivering customer service training in a fun and participative way where all players are obliged to compete guarantees team involvement and delivers results no other method of customer service training can achieve.
The medium Customer Service Training game can be used to substantial effect time and time again and includes the following customer training game contents:
Each Customer Service Training Game can be used to support your own learning programme, alternatively it can be used to significant effect as a stand-alone programme providing real opportunity to get to grips with the business critical issue of delivering great customer service.
Every time the Customer Service Training Game is used it will take you on a journey of the customer service experience and pinch points in your organisation. Playing will help determine not only the customer service issues you may face, but critically it will enable you to determine a plan of action to affect a change in customer service culture.
The gamethingy Customer Service Training Game is totally unique and unavailable from any other source. Once you have played it you will soon have a clear understanding of how effective this method of training is, as well as having the competence and skill to deliver world-class service, again and again.
The Customer Service Training Game is serious training solution providing a unique opportunity to explore the essentials of good service from a business as well as customer perspective.
