Customer Service Training Game - Large Size

Additional Product Information:

A new, engaging and compelling Customer Service Training resource from Gamethingy.

The Customer Service Training Game helps those that use it gain a deep understanding of what great customer service is and how it can flourish within your business.

Purpose: After completing the training game everyone will have a clear understanding of just how important customer service is together with a renewed enthusiasm to deliver great service, again and again.

How to Play: The training board game takes participants on a journey through the customer service experience of your own organisation and helps explore the barriers to delivering flawless customer service. Players work around the board and answer questions in each of the core sections.

Designed for up to 18 players (6 teams of 3)

Key Sections:
The board game contains four key sections:-
Succeeding Expectations
Service and Sales
Complaints and Opportunities
Sales Maker

Timing: From one to two hours

What's Included:
The large training game comes with a 'roll up' training game board measuring 980mm x 1400mm.

The training game contents includes:

10 Training Certificates of Excellence
2 Training Game boxes
40 Sales & Service training game question cards
40 Sales Maker training game question cards
40 Exceeding Expectations training game question cards
40 Communication training game question cards
50 Blank training game question cards for you to personalise
40 Complaints & Opportunities training game question cards
1 Dice shaker
1 Die
1 Game timer
10 Score sheets
6 Pencils
6 Playing pieces
1 Customer Service Training Game CD featuring action planning forms, score sheets and instructions

Benefits of the customer service training game are:

· The use of a Training Game can increase learning retention by 70%
· This training game is unique and can be adapted to your own individual requirements
· There are literally hours of learning within each training game
· Each training game can be reused over and over to embed the learning's and service culture
· Using a training game creates a fun way to learn a serious topic
· Each training game helps deliver a positive interaction with the learner
· The use of a training game gives a unique opportunity to present real life issues in a game format

Building a strong culture of customer service is an essential component of business success. Now at long last there is a customer service training system specifically developed for implementing substantially improved customer service in a radically different way. With the release of the Customer Service Training Game there is now a training programme to help build the competence of your team and deliver a new approach to customer service training. An approach that is fun, exhilarating and meaningful. A method of learning that engages people to make a real change in the workplace.

The mechanism of the customer service training game encourages discussion and action planning of solutions to the identified service barriers in a non-threatening environment.

You will soon discover that this is serious customer service training ingeniously concealed in a training game format, where the emphasis is on increasing customer service performance whilst having fun.

Content includes topics such as how to deal with complaints, sales opportunities and service excellence and managing customer service situations. Using the Customer Service Training Game correctly will help embed a cultural change to make a real difference to your service culture.


The Customer Service Training Game can be used as a stand-alone training programme or to compliment your own customer service training programme. Participants playing the training game will gain a deeper understanding about the business importance of exceeding your customers' expectations and that delivering excellence is often more about a positive mindset than a task.

There are hours of training material within the customer service training game as well as the opportunity to personalise your own question cards. The structure of the training game guarantees team involvement and is fun to play. Each participant will be asked to answer a customer service question or discuss a customer service situation.

There is no wriggle room with the training game approach to customer service training as the questions relate directly to recognisable customer service issues, all of which require a solution.


The customer service training game has been created to use time and time again, each time it is used it will highlight areas within your business or organisation that may benefit from further scrutiny and team action.

Each time you use the Customer Service Training Game you will engage in a unique experience and opportunity to explore the essentials of outstanding customer service in a positive and fun environment.